ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked:
Do you ship internationally?
Please contact us for shipping quote if ordering from outside the UK
How long does shipping take?
Same or next working day UK dispatch
Will I be charged for taxes?
vat is included in all items
PAYMENT & WARRANTY
What forms of payments do you accept?
Checkout via Paypal
What are your warranty terms & conditions?
warranty is as provided by equipment manufacturer
If you are unhappy for any reason with any product please contact us straight away via firstname.lastname@example.org or on 01902 455455
A refund will be granted for all goods returned unused and in their original packaging, in some cases a 15% restocking fee may be applied.
It is essential that you contact us prior to returning any product so we can discuss with you the best and most secure way to return goods to us. We cannot guarantee your postage costs will be refunded if you do not contact us in advance.
Paintballs cannot be returned. They are temperature sensitive consumable products. We accept returns on mail order items within 7 days of purchase date and 14 days for products bought in store.
Please make sure you CONTACT US to confirm details before returning any product to the store.
Under new Distance Selling regulations that came into enforce in June 2014, you have 14 days within which to return your product. Your order must be returned in the original packaging and in an unused condition. You would be responsible for the cost of the return shipping of your order. We cannot accept any returns for goods that have been used / opened. Any cancellation of an order that has been placed and paid for at the time of placing the order but where the order has not yet been shipped must be made initially by telephone and then confirmed in writing by the person who made the order. Any cancellation of an order that has been placed and paid for at the time of placing the order but where the order has already been cancelled must be made in writing whereby a confirmation will be sent and full instructions for returning the item / order. You will not be reimbursed any postage for returning an order that has been correctly shipped.
Still got questions? Contact us>